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International Buyers – Please Note:

1. Destination Countries: 

IF your country is not in the posting list, please kindly contact us 

We will reply as fast as possible.

EMS (within 1 week- depends on destination)
FOR DETAIL INFO, CLICK HERE

* Australia
* South Korea








Flexipack (2 week - 1 month - depends on destination)
FOR DETAIL INFO, CLICK HERE

* Australia
* Estonia
* Finland
* Indonesia
* Lithunia
* Netherlands
* New Zealand
* South Korea
* Sweeden
* Thailand
* New Zealand
* United Kingdom

2. Payment Mode:

We accept payment via 

  • credit card 
  • bank transfer
  • PAYPAL payment paypal logo.png

If sir wish to pay using PAYPAL, please kindly 

We will reply as fast as possible.

3. Duties

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. 

These Import duties, taxes and charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for shipping charges. We do not mark merchandise values below value. Governmental regulations prohibit such behavior. 

Malaysia's custom has implemented rules & regulations that each Flexibox by POS Malaysia or EMS parcel, need to be declared the content, weight and value as per your order. We will declare the parcel accordingly. 

4. Prohibited List

Buyer need to check with local authorities or local POS office for prohibited List that are not approved by destination country. These are the buyer's responsibility to make sure the delivery is smooth. 

5. International Returns Marked "Refused" or "Unclaimed": 

If you refuse to pay your local duty or tax, and the carrier bills NATURAL REPUBLIC for the unpaid charges, we will deduct this amount and any return shipping fee from your return credit once the order is back. No refunds will be given for items that are seized at your local customs office or abandoned. There will likewise be no refund for damaged products on return orders that are marked "Refused" or "Unclaimed." The original shipping fee is non-refundable.

6. Refund Policies

If you choose to refund, please kindly contact us. Besides,  it will be charge 1.5%(checkout amount) + MYR10 (Management Fee). We will send the link for you to make the payment. Then we will only proceed the refund once you have done payment. The refund processing time is around 2-3 weeks. 



Shipping Method

1.Express Mail Service (EMS)

https://www.pos.com.my/postal-courier-services/express-mail-service-ems/

Express Mail Service (EMS) is an international delivery service for documents and merchandise offered by Pos Malaysia. EMS is backed by the largest postal network and provides express delivery service to over 232 countries worldwide at an affordable price.

With the introduction of the lower weight steps and zoning, sending documents and merchandises for personal or business is now even better and value for money.

Benefits

Pick-up service

Door-to-door delivery

Track & trace (track within malaysia and other countries)

Proof of delivery


2.Flexipak

https://www.pos.com.my/postal-courier-services/flexipack/?flexipack-international

Whether you are making deliveries for your online business or sending packages to your family and friends overseas, FlexiPack International is the easiest and most affordable way to go.

Simply purchase the flat rate prepaid boxes or envelopes, pack and drop them at the nearest post box or Pos Malaysia outlet.

Benefits

Delivery to more than 200 destinations worldwide

Delivery time 2 week - 1 month (depends on destination)

Door-to-door delivery

Convenient packaging

Value for money

Additional features

Online tracking (optional with purchase of Registered label - track within malaysia only)

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